Heather Reed

Heather Reed, CPHQ, APTD, is Senior Director of the Press Ganey Patient Safety Organization (PSO)—the largest and fastest-growing patient safety organization in the country. Heather leads the Press Ganey PSO, providing oversight of its analytics, industry insights, legal protections, monthly safety and high reliability learning forums, client community, and service delivery model. She also oversees product development in partnership with Press Ganey’s machine learning and data science teams to drive the analytics offered by Press Ganey’s safety solutions into the ever-evolving future. Heather was previously the primary Advisor for Press Ganey’s safety culture business unit and led development of Press Ganey’s industry-leading safety and high reliability education development.