Mark Ratekin, CCXP

Mark is a Consumer Experience Research and Consulting Strategist at PG Forsta, bringing 25+ years of experience in CX consulting and management experience to the role. His clients include Lenovo, Underwriters Laboratories, Cisco Systems, Charles Schwab, Dun & Bradstreet, NCR, IHS, and other Fortune 500/Fortune 1000 companies. An active industry thought leader, Mark is an expert in financial modeling and quantitative analysis, coauthor of "CX Book of Knowledge," and a former Customer Experience Professionals Association (CXPA) board member.