Rob Douglass, CDR, USN Ret., MS, SRO Certified

Rob leads engagements for the Safety and Reliability solutions team in Strategic Consulting, partering with clients to take methods proven to work in high-risk industries, and use them to help staff perform better in complex health systems. For over 20 years, he has been putting safety and reliability practices in place at various healthcare systems and facilities across the nation. Prior to joining Press Ganey, Rob was at FirstEnergy, where his roles included Director for Safety and Human Performance, Electrical Generation. Prior to that role, he spent 20 years in the U.S. Navy Nuclear Submarine Force.