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Thumbnail image of Rob Douglass, CDR, USN Ret., MS, SRO Certified

Rob Douglass, CDR, USN Ret., MS, SRO Certified

Rob is a Manager on the Safety and Reliability solutions team in Strategic Consulting, partnering with clients to improve human performance in complex health care systems using evidence-based methods derived from high-risk industries. Rob brings more than 20 years of experience implementing safety and reliability practices to his role. Before joining Press Ganey, Rob served many roles at FirstEnergy, including Director for Safety and Human Performance — Electrical Generation. Before working for FirstEnergy, he spent 20 years in the U.S. Navy Nuclear Submarine Force.