Millennials and zoomers vs. boomers: How different generations seek out and choose healthcare providers
A comprehensive age-based breakdown of what patients consider, prioritize, and value when searching for and selecting care providers.
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HCAHPS 101: What HCAHPS Surveys mean for hospitals
An introduction to HCAHPS patient surveys answering commonly asked questions about reporting periods, expectations, administration modes, and more.
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Road map for a better healthcare system: Creating new standards of excellence
Critical skills and next steps for leaders, managers, and front-line caregivers.
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Employee and physician experience 2023: A year to reset and renew
Press Ganey national workforce data highlights trends for 2023, and provides opportunities for improving the employee and physician experience.
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Reaching 5 stars: What payviders need to know about Star Ratings
Provider-owned health plans—or payviders—have a unique advantage when it comes to improving Star Ratings.
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Your comprehensive guide to the Press Ganey National Database of Nursing Quality Indicators (NDNQI)
An introduction to the Press Ganey National Database of Nursing Quality Indicators (NDNQI): What you need to know about NDNQI.
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5 takeaways from recently proposed changes to the Medicare Advantage program
In December 2022, CMS proposed significant new policy changes to Medicare Advantage. Here are the highlights.
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Why we can’t afford to wait for the healthcare staffing crisis to end
Now is the time to address quality and safety issues in healthcare to drive retention, increase engagement, and prevent harm.
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A journey to the stars: 5 key strategies of top-performing health plans
We compared 5-star and average-rated health plans to find out what gives top-performers the edge.
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How operational friction impacts employee experience, and how to fix it
Operational friction causes burnout, lowers engagement, and makes building relationships and trust with patients difficult for healthcare workers.
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Turning to temporary labor can maintain, and even boost, staff engagement
Press Ganey data debunks the popular belief that travel and agency nurses have negative effects on both quality and engagement—though cost makes long-term use impractical.
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Operational friction causes physical and emotional harm to patients and the healthcare workforce
Operational friction’s impact extends beyond patient experience scores and likelihood to recommend. It also impacts safety in healthcare.
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5 key employee retention trends of 2022
Key takeaways from this year’s employee retention data, including insights around decompression, activation, and resilience, to inform your workforce strategy in 2023.
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Big data in healthcare: How to turn hard numbers and comments into real-world impact
Moving from data input to next steps requires integrating insight and action. Learn how to turn big data in healthcare into real-world impact.
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Operational friction: Why you should care, and what to do about it
Operational friction has far-reaching impacts across an organization. Learn how you can combat friction in your healthcare operations.
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Caring for caregivers: A leadership checklist
How to support, elevate, and empower the healthcare workforce during these tumultuous times.
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The zero harm journey in 2023: What’s new, what’s next?
Press Ganey’s edge on equity and safety in the year ahead
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Addressing patient harm: How we got where we are, and how we get to a better place
The response to patient harm has been marked by litigation and no patient communication until a settlement is reached. This runs counter to healthcare’s mission.
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Patient experience deep dives. New workforce insights. And more. Here’s what to expect at HX23.
Press Ganey’s first-ever Human Experience Conference comes to Orlando February 6–8. Mark your calendars, and register today.
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Is a reprieve from the nursing workforce downturn on the horizon? The latest data says ‘yes.’
Press Ganey released new data showing hospitals with Magnet designation are on track to see significant improvements in nurse workforce engagement by the end of 2022.
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