Millennials and zoomers vs. boomers: How different generations seek out and choose healthcare providers
A comprehensive age-based breakdown of what patients consider, prioritize, and value when searching for and selecting care providers.
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A comprehensive age-based breakdown of what patients consider, prioritize, and value when searching for and selecting care providers.
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An introduction to HCAHPS patient surveys answering commonly asked questions about reporting periods, expectations, administration modes, and more.
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Critical skills and next steps for leaders, managers, and front-line caregivers.
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Press Ganey national workforce data highlights trends for 2023, and provides opportunities for improving the employee and physician experience.
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Provider-owned health plans—or payviders—have a unique advantage when it comes to improving Star Ratings.
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An introduction to the Press Ganey National Database of Nursing Quality Indicators (NDNQI): What you need to know about NDNQI.
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In December 2022, CMS proposed significant new policy changes to Medicare Advantage. Here are the highlights.
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Now is the time to address quality and safety issues in healthcare to drive retention, increase engagement, and prevent harm.
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We compared 5-star and average-rated health plans to find out what gives top-performers the edge.
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Operational friction causes burnout, lowers engagement, and makes building relationships and trust with patients difficult for healthcare workers.
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Press Ganey data debunks the popular belief that travel and agency nurses have negative effects on both quality and engagement—though cost makes long-term use impractical.
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Operational friction’s impact extends beyond patient experience scores and likelihood to recommend. It also impacts safety in healthcare.
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Key takeaways from this year’s employee retention data, including insights around decompression, activation, and resilience, to inform your workforce strategy in 2023.
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Moving from data input to next steps requires integrating insight and action. Learn how to turn big data in healthcare into real-world impact.
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Operational friction has far-reaching impacts across an organization. Learn how you can combat friction in your healthcare operations.
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How to support, elevate, and empower the healthcare workforce during these tumultuous times.
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Press Ganey’s edge on equity and safety in the year ahead
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The response to patient harm has been marked by litigation and no patient communication until a settlement is reached. This runs counter to healthcare’s mission.
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Press Ganey’s first-ever Human Experience Conference comes to Orlando February 6–8. Mark your calendars, and register today.
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Press Ganey released new data showing hospitals with Magnet designation are on track to see significant improvements in nurse workforce engagement by the end of 2022.
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