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Equity Partnership: How Mount Sinai builds a foundation for health equity

Learn how Mount Sinai Health System trained staff to gather meaningful patient data to improve health equity. Mount Sinai leaders explain the importance of breaking down silos, fostering a holistic approach to patient care by coordinating diversity, equity, and inclusion (DEI) efforts with patient experience (PX) initiatives, viewing PX data through an equity lens, and using PX data as a measurement of health equity.

About the Presenter

In a joint role as Executive Director, Institute for Innovation, and Senior Vice President, Research & Analytics, Deirdre is responsible for advancing the understanding of the entire patient experience, including patient satisfaction, clinical process, and outcomes. Through the Institute, Mylod partners with leading healthcare providers to study and implement transformative concepts for improving the patient experience. Deirdre is the architect of Press Ganey’s Suffering Framework, which reframes the view of the patient experience as a means to understand unmet patient needs and reduce patient suffering.

Profile Photo of Deirdre Mylod, PhD