Hear how healthcare experience leaders approach innovation
Learn how leaders in human experience approach innovation at their healthcare organizations.
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Understand the Human Experience at scale
Learn how to reach and engage every human to understand their unique journeys at unprecedented scale and lower cost, through the power of next-gen listening tools.
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What Human Experience (HX) means to healthcare leaders
Hear what Human Experience (HX) means to healthcare leaders.
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See the HX platform in action.
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How Digital Focus Groups capture next-level feedback
Go deep into a particular topic, ask questions, and listen to your participants to truly understand the stories behind the human experience.
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How leaders use Digital Communities to collaborate with consumers
With Digital Communities, you can open up a priceless stream of insights, bringing you closer to your healthcare customers. All through a simple-to-use, self-service platform.
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Imagine new ways to gather feedback with Crowdsourcing
Imagine a new way of gathering feedback, one that engages people in solving problems. Crowdsourcing is totally flexible with time, so participants can take action when it suits them.
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Understanding Human Experience at scale
Learn how national healthcare leaders are breaking silos, eliminating frictions, and delivering experiences that are truly human-centric. View the video.
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Vanderbilt’s dynamic, data-driven approach to personalizing care
Learn how Vanderbilt Health uses Press Ganey's HX platform to gather patient feedback, increase service recovery, and further personalize the patient experience.
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How healthcare’s trailblazers are improving the Human Experience, together
The future of healthcare is inherently more human. Discover insights from ELEVATE PX.
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Agility in action: How Northwell uses next-gen listening tools to get critical community feedback at record speed
Northwell Health faced a pressing challenge with changing state mask mandates. Learn how they used powerful Press Ganey tools to quickly glean patient feedback.
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Next generation voice of customer: Holistic human experience (HX)
Learn how health plans take a holistic approach across Quality and Marketing to improve CAHPS, Net Promoter Score, and Star Ratings. View the recording.
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5 lessons from HX23: Top executives share key strategies to transform healthcare in 2023
Top healthcare executives share what they are doing to transform healthcare in 2023—and beyond.
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HX23 ELC session: Human Experience healthcare: Where cutting-edge technology meets the human touch
These visionary experience leaders share how they put the Human Experience at the heart of healthcare.
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See the HX platform in action.
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How listening to patients, families, and the workforce empowers Joe DiMaggio Children’s Hospital
How listening to patients and employees, and using powerful Press Ganey tech, makes a real difference at Joe DiMaggio Children’s Hospital.
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How Health First uses survey data to improve patient experience
Learn how Health First improved their patient survey ratings by enhancing their listening strategies and incorporating patient feedback.
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Trends reshaping the future of healthcare
Our 2022 performance trends highlight strategies to put organizations back on a path to resilience, growth, and loyalty—and shape the future of healthcare.
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Big data in healthcare: How to turn hard numbers and comments into real-world impact
Moving from data input to next steps requires integrating insight and action. Learn how to turn big data in healthcare into real-world impact.
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Operational friction: Why you should care, and what to do about it
Operational friction has far-reaching impacts across an organization. Learn how you can combat friction in your healthcare operations.
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The hidden costs of operational friction
See how operational friction impacts your organization, from patient acquisition and safety to employee retention and business growth.
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Transforming the healthcare journey through the power of Human Experience (HX)
To drive real change in patient experience, employee engagement, and safety, you need to understand the human behind your healthcare journey data.
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How to segment your hospital data to improve the patient experience for everyone
6 tried-and-true tactics for digging deeper into your data to improve patient experience and drive greater patient engagement.
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