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Health plan member experience improvement: Precision through advanced analytics

Learn how diagnostic and predictive analytics can be applied to improving your health plan member experience. View the webinar recording.

How Joe DiMaggio Children's Hospital connects with patients using iRound

Learn how nurses and healthcare staff at Joe DiMaggio Children's Hospital connect with patients using digital rounding solution, iRound. Watch the video.

Improving member access to care

Learn why health plans should prioritize and improve member access to healthcare. Watch the webinar recording.

Payer-provider collaboration in the healthcare value chain

Provider and health plan collaboration is essential to improving healthcare performance. Hear fresh perspectives on these relationships. Watch the webinar.

2021 Star Ratings: A year for member experience

Health plans need to consider Star Ratings throughout the member experience. Learn about changes to Star Ratings calculations and CAHPS measures.

Improving CAHPS scores with drill-down and simulation surveys

Health plans can improve CAHPS scores and the member experience with drill-down and simulation surveys. Here's how. Watch the webinar recording.

5 reasons to address access to care

Press Ganey member experience experts highlight the top five reasons health plans need to address access to care for their members. View the video.

Health plan CAHPS 2022 season: Overview and insights

Press Ganey and SPH Analytics CAHPS experts share 2022 health plan trends to improve your most challenging CAHPS scores and star ratings. View now.

Using dynamic surveys to accelerate your PX data strategy: UNC Health at NCC 2022

Hear how UNC Health's Patient Experience team used Press Ganey's Dynamic Surveys to accelerate their PX data strategy. Listen to their NCC 2022 session.

The future of star ratings and reimbursement: How providers and payers can partner to improve PX, MX, and quality of care

Discover the ins and outs of provider and payer star ratings and how to drive measurable improvements in the patient experience. View the webinar recording.

Nurses making a difference: Celebrating the leader in all of us

Hear nationally recognized nurse leaders share their experiences navigating the post-pandemic clinical environment. View the webinar recording.

How to use human-centered design to reframe PX and drive positive, sustainable change

Hear how Thomas Jefferson University Hospitals leverages human-centered design to improve PX and the employee experience. View the on-demand webinar.

Build equity into your data strategy: Mount Sinai Health System at NCC 2022

Performance starts with empowerment: Intermountain Healthcare at NCC 2022

Each hospital is part of a community: Methodist Le Bonheur Healthcare at NCC 2022

Let's not forget what we learned during the pandemic: Northwell Health at NCC 2022

Keep zero harm at the heart of care transformation: Tejal Gandhi at NCC 2022