Implementing the OAS CAHPS Mandate

The video discusses the critical tasks that Ambulatory Surgery Centers (ASCs) must undertake for the mandatory implementation of the OAS CAHPS mandate. Organizations are urged to evaluate their onboarding processes for new vendors, considering the time required from IT and accounting teams, as well as training for new patient programs. With limited time before the deadline, the speaker emphasizes the need to treat the current moment as a project kickoff. The importance of data submission that meets CMS criteria is highlighted, along with the complexities of the CAHPS survey tool. Immediate action is necessary to align decision-makers and ensure reliable processes for reimbursement.