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New Era of Healthcare Series - Episode 5: Extracting Insights from Narrative Data_060721

Dr. Lee and Senem Guney, Vice President of Language Analytics, Press Ganey, are joined by Sue Murphy, Chief Experience Officer, UChicago Medicine, to share how narrative data can offer insights far beyond what can be captured through traditional survey questions.

Topics that will be discussed during the webinar include: • Analysis of patient comments related to COVID-19 and key takeaways from these comments. • State of the science of AI and natural language processing and insights from Guney's recent article in Harvard Business Review on The Anna Karenina Principle. • Client case study from UChicago Medicine describing how NarrativeDx (a Press Ganey solution) was leveraged to identify and address key concerns from their patients.


Thomas Lee, MD Chief Medical Officer Press Ganey

Senem Guney, PhD Vice President, Language Analytics, Press Ganey

Sue Murphy Chief Experience Officer UChicago Medicine