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New Era of Healthcare, Episode 1: Why Your Patient Experience Needs to Start Online

Published Date
Author Thomas H. Lee, MD

Dr. Lee is joined by Press Ganey’s patient experience and consumerism experts Chrissy Daniels, chief experience officer, and Reed Mollins, vice president of strategic partnerships, to discuss the convergence of patient and consumer experiences in a world where the patient journey increasingly starts online well before the first appointment.

About the Presenter

As Chief Medical Officer, Tom is responsible for developing clinical and operational strategies to help providers measure and improve the patient experience, with the overarching goals of reducing patient suffering and improving the value of care. Tom has more than three decades of experience in healthcare performance improvement as a practicing physician, a leader in provider organizations, researcher, and health policy expert. An internist and cardiologist, Tom continues to practice primary care at Brigham and Women’s Hospital in Boston.

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