How to innovate new models of care in a competitive market
Human-centered design, employee engagement, and data analysis are the keys to success in healthcare innovation.
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Celebrating innovators in patient experience: PX Week 2023
In honor of PX Week 2023, we’re highlighting the inspiring work of our clients who are transforming what it means to provide quality care.
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How to get started with service recovery in healthcare
A service recovery strategy helps improve the patient experience and drive patient loyalty. Get started with these 4 steps.
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How to use human-centered design to reframe PX and drive positive, sustainable change
Hear how Thomas Jefferson University Hospitals leverages human-centered design to improve PX and the employee experience. View the on-demand webinar.
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4 ways to boost appointment bookings and improve listings management
Key tactics for using your hospital and provider listings to drive patient trust and boost acquisition.
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Surviving the “great patient migration”: 4 ways to upgrade PX in 2022
In 2021, the healthcare industry saw a “great migration” of patients—which could signal troubling challenges with loyalty and retention in the long term.
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Top digital consumer strategies to drive patient acquisition and retention in 2022
As digital consumerism in healthcare accelerates, expectations for patient experience (PX) are evolving in parallel.
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4 things every healthcare leader should know about human-centered design in healthcare
Taking a human-centered approach to designing the patient and workforce experience is crucial for providing better care and improving workflows.
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