How to get started with service recovery in healthcare
A service recovery strategy helps improve the patient experience and drive patient loyalty. Get started with these 4 steps.
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A service recovery strategy helps improve the patient experience and drive patient loyalty. Get started with these 4 steps.
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Hear how Thomas Jefferson University Hospitals leverages human-centered design to improve PX and the employee experience. View the on-demand webinar.
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Key tactics for using your hospital and provider listings to drive patient trust and boost acquisition.
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In 2021, the healthcare industry saw a “great migration” of patients—which could signal troubling challenges with loyalty and retention in the long term.
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As digital consumerism in healthcare accelerates, expectations for patient experience (PX) are evolving in parallel.
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Taking a human-centered approach to designing the patient and workforce experience is crucial for providing better care and improving workflows.
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