How to innovate new models of care in a competitive market
Human-centered design, employee engagement, and data analysis are the keys to success in healthcare innovation.
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Celebrating innovators in patient experience: PX Week 2023
In honor of PX Week 2023, we’re highlighting the inspiring work of our clients who are transforming what it means to provide quality care.
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How to get started with service recovery in healthcare
A service recovery strategy helps improve the patient experience and drive patient loyalty. Get started with these 4 steps.
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How to use human-centered design to reframe PX and drive positive, sustainable change
Hear how Thomas Jefferson University Hospitals leverages human-centered design to improve PX and the employee experience. View the on-demand webinar.
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4 ways to leverage online healthcare listings to increase appointment bookings and improve the patient experience
Key tactics for using your hospital and provider listings to drive patient trust and boost acquisition.
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Surviving the “great patient migration”: 4 ways to upgrade PX in 2022
In 2021, the healthcare industry saw a “great migration” of patients—which could signal troubling challenges with loyalty and retention in the long term.
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Top digital consumer strategies to drive patient acquisition and retention in 2022
As digital consumerism in healthcare accelerates, expectations for patient experience (PX) are evolving in parallel.
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4 things every healthcare leader should know about human-centered design in healthcare
Taking a human-centered approach to designing the patient and workforce experience is crucial for providing better care and improving workflows.
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