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A blueprint for care transformation

Published Date
Author Deirdre Mylod, PhD

Press Ganey leaders share a strategic blueprint for transformation in healthcare culture. Hear how Zero Harm has to be top-of-mind among leaders.

About the author

In a joint role as Executive Director, Institute for Innovation, and Senior Vice President, Research & Analytics, Deirdre is responsible for advancing the understanding of the entire patient experience, including patient satisfaction, clinical process, and outcomes. Through the Institute, Mylod partners with leading healthcare providers to study and implement transformative concepts for improving the patient experience. Deirdre is the architect of Press Ganey’s Suffering Framework, which reframes the view of the patient experience as a means to understand unmet patient needs and reduce patient suffering.

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