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Nursing Excellence Series: Solutions Built for Nurses, by Nurses Part Two

Learn leading strategies to achieve nursing and caregiver excellence by delivering Compassionate Connected Care™, strengthening caregiver resilience and engagement, and improving the healthcare practice and work environment, within a framework of high reliability and safety.


  • Nicole George, MSN, RN, NEA-BC, Director, Nursing Center of Excellence, Press Ganey
  • Lucas Higman, DSC, Partner, Strategic Consulting, Press Ganey
  • Mary Jo Assi, DNP, RN, NEA-BC, FAAN, Associate Chief Nursing Officer, Press Ganey

About the author

As Chief Nursing Officer, Jeff leads Press Ganey’s focus on improving patient and caregiver experience and developing nursing leadership at healthcare organizations nationwide. He also plays an integral role in the company’s workforce initiatives, including Press Ganey’s Workforce Well-Being Collaborative, which focuses on supporting caregivers as they deal with the ongoing challenges of the pandemic. Prior to joining Press Ganey, Jeff served in various chief nursing officer roles at both community-based organizations and major academic medical centers throughout the US. In addition, he was the inaugural Vice President of the Magnet Recognition and Pathway to Excellence programs at the American Nurses Credentialing Center.

Profile Photo of Dr. Jeff Doucette, DNP, RN, NEA-BC, FACHE, FAAN