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Goal Setting: How to select goals using Press Ganey calculators and tools

Learn how to use a pre-work checklist to create your own organization’s goals. See how clients are meaningfully creating achievement goals to improve PX.

During our time, you will:

  • Understand how Press Ganey helps clients set PX goals in a SMART goal framework
  • Review tools and resources Press Ganey offers to guide clients
  • Adopt a step-by-step checklist for the goal setting process
  • Experience alternate goal setting frameworks from clients


Terry Lynch, M.S. Ed
Advisor, Press Ganey

Beth Upham, MS, CPXP
Advisor, Press Ganey

About the author

Press Ganey, a leading healthcare performance improvement solutions company, offers an integrated suite of solutions that put Human Experience at the center of healthcare enterprise transformation. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address patient experience, healthcare consumer experience, workforce engagement, safety, clinical excellence and more. Guided by its team of renowned healthcare thought leaders, Press Ganey works with more than 41,000 healthcare facilities to reduce patient suffering, enhance caregiver resilience and improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.

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