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Broadening the definition of harm

Considering physical and emotional harm in the patient experience.

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"Broadening the Definition of Harm: Considering Physical and Emotional Harm in the Patient Experience," explores the multifaceted nature of harm in healthcare, emphasizing the importance of acknowledging both physical and emotional aspects. It delves into the impacts of medical errors, the necessity for a broader understanding of harm, and the critical role of emotional harm in the overall patient experience. The ebook provides insights into the long-lasting effects of medical errors, offers strategies for addressing emotional harm, and highlights the need for an inclusive, empathetic approach to patient care.

About the author

Press Ganey, a leading healthcare performance improvement solutions company, offers an integrated suite of solutions that put Human Experience at the center of healthcare enterprise transformation. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address patient experience, healthcare consumer experience, workforce engagement, safety, clinical excellence and more. Guided by its team of renowned healthcare thought leaders, Press Ganey works with more than 41,000 healthcare facilities to reduce patient suffering, enhance caregiver resilience and improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.

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