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New Era of Healthcare Series - Episode 1: Why Your Patient Experience Needs to Start Online_050321

Dr. Lee is joined by Press Ganey’s patient experience and consumerism experts Chrissy Daniels, chief experience officer, and Reed Mollins, vice president of strategic partnerships, to discuss the convergence of patient and consumer experiences in a world where the patient journey increasingly starts well before the first appointment.

This interview will explore key topics for driving your consumer-focused experience strategy, including: • Leveraging online channels to accelerate growth and retention and remain competitive in a consumer-driven marketplace. • Cultivating your digital experience to proactively establish a positive first impression for your patients. • Expanding your feedback opportunities beyond patient surveys to include comments on websites, social media and online listings.


Thomas Lee, MD Chief Medical Officer Press Ganey

Chrissy Daniels Chief Experience Officer Press Ganey

Reed Mollins VP, Strategic Partnerships Press Ganey