How a health plan earned $21M in revenue with proactive member retention through NPS
Press Ganey leaders Adam Higman (Partner, Strategic Consulting), James Elliott (Principal Consultant), and Brian Voight (Managing Director) discuss how a leading health plan generates revenue through agile, continuous improvement—resulting in $21 million in growth.
In this webinar you’ll learn:
- How to build an NPS program that drives measurable business outcomes
- How to create an action-based innovation pipeline to drive the most strategic impact
- How to close the outer loop and go beyond break-fix to empower change across the business and your customer experience journey
- How to engage and recognize top performers to encourage stakeholders to innovate across your organization