Unifying PX and CX: A smarter patient feedback strategy
Boost patient reviews and stay CMS compliant with a unified patient experience and consumer experience strategy for smarter healthcare feedback.
Read blog
CAHPS & regulatory
-
-
Loading, please wait
Error - something went wrong!
CAHPS Surveys:
Get a demoThank you!
-
Strategic pre-CAHPS communication: Driving member engagement and feedback for 2025
Boost response rates for the 2025 Medicare Advantage CAHPS survey with an effective pre-communication strategy. Engage members, encourage feedback, and improve healthcare experiences.
Read blog
-
MCAHPS 2025: Your guide to the latest changes
Learn about key changes to the MCAHPS 2025 survey, including new web-based options, updated questions, and how they impact Medicare Advantage plans and Star Ratings.
Read blog
-
Driving member experience success: Insights for health plans from the 2024 CAHPS survey season
See how health plans can improve survey response rates and the accuracy of member contact data, as well as continually improve the member experience.
Read blog
-
Enhancing patient experience in ASCs with OAS CAHPS
The OAS CAHPS survey elevates patient experience in ambulatory surgery centers (ASCs). Explore strategies to enhance patient satisfaction, improve outcomes, and stay ahead of regulatory requirements.
Read blog
-
Enhancing patient experience: Why ASCs must embrace OAS CAHPS now
OAS CAHPS survey becomes mandatory in January 2025. Get started with the survey today to ensure compliance and drive patient care quality improvements.
Read blog
-
The CAHPS Advantage: How continuous listening drives 5-Star success
Does your health plan struggle to improve CAHPS scores? This common hurdle isn’t unbeatable.
Read blog
-
Changes to MCAHPS 2024: What’s new, and what’s staying the same
Modifications are being made to the survey administration process that will allow for web-based responses.
Read blog
-
Tech meets the human touch: Leveraging digital tools to improve healthcare experiences
Healthcare PX leaders must embrace new digital technologies to listen to patients more deeply, strategically, and intentionally.
Read blog
-
Top 3 takeaways for CXOs from this week’s CMS final rule
CMS endorses digital-first, inclusive, patient-centered survey strategies in its inpatient final rule.
Read blog
-
ACO REACH 101: A guide to the ACO REACH CAHPS survey and how it helps ACOs
Learn more about the ACO REACH CAHPS survey, the implementation process, and its role in enhancing patient care.
Read blog
-
Changes are coming to CAHPS survey methodology. Here’s what you need to know.
The pending addition of email or web-based responses to the MA-PDP CAHPS surveys requires that health plans update their member email databases.
Read blog
-
Don’t just check the box: Implementing best in class HX tools to unlock growth for ambulatory surgery
Learn how a holistic Human Experience platform in healthcare can reduce friction and drive patient acquisition to help grow your ambulatory surgery business.
Watch video
-
CAHPS for MIPS 101: What this patient experience survey means for healthcare clinicians and providers
An introduction to the Consumer Assessment of Healthcare Providers and Systems (CAHPS) for Merit-Based Incentive Payment Systems (MIPS) Survey.
Read blog
-
Next generation voice of customer: Holistic human experience (HX)
Learn how health plans take a holistic approach across Quality and Marketing to improve CAHPS, Net Promoter Score, and Star Ratings. View the recording.
Watch video
-
Health plan member experience improvement: Precision through advanced analytics
Learn how diagnostic and predictive analytics can be applied to improving your health plan member experience. View the webinar recording.
Watch video
-
A guide to the Clinician and Group Survey: CG CAHPS
This guide helps your team implement a successful Consumer Assessment of Healthcare Providers and Systems Clinician and Group (CG CAHPS) Survey.
Read e-book
-
What makes the health plans with 4.5- and 5-Star Ratings different?
Every health plan wants to perform well for members. But just a select crop of plans prove it with 4.5- or 5-Star Ratings from CMS and NCQA. Learn why.
Read blog
-
What you should know about CMS’s 2023 Medicare Advantage (MA) final rule
To continue to improve the Medicare Advantage (MA) program, CMS released the Contract Year 2023 MA final rule. Learn the 6 changes you should know.
Read blog
-
Improving member access to care
Learn why health plans should prioritize and improve member access to healthcare. Watch the webinar recording.
Watch video
-
Loading more...
