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HX23 ELC session: Forsta executive panel featuring Charles Schwab, Best Buy, and U.S. Bank

Sometimes, the best ideas come from outside our industry. With the current economic landscape, rapid deployment of innovation is more critical than ever before. We're tapping into other verticals to learn how to spark radical disruption to transform the consumer experience. Join Forsta CEO, Kyle Ferguson, for a conversation with Best Buy, Charles Schwab, and U.S. Bank exploring real world examples of the new frontier of experience and research technology.

Moderator: Kyle Ferguson, CEO, Forsta


  • Sean Alberston, Head of Client Experience Measurement & Analytics, Charles Schwab 
  • Jaclyn von Oven, Director of Customer Experience & Insights, Best Buy
  • Dakota Crow, VP Head of Innovation Programs, U.S. Bank

About the author

Press Ganey, a leading healthcare performance improvement solutions company, offers an integrated suite of solutions that put Human Experience at the center of healthcare enterprise transformation. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address patient experience, healthcare consumer experience, workforce engagement, safety, clinical excellence and more. Guided by its team of renowned healthcare thought leaders, Press Ganey works with more than 41,000 healthcare facilities to reduce patient suffering, enhance caregiver resilience and improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.

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