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Keep zero harm at the heart of care transformation: Tejal Gandhi at NCC 2022

“First, do no harm” is one of the fundamental tenets of health care professionals. Setting a goal of zero harm means making care safer for both patients and clinicians. Achieving this goal requires organizational transformation and leading with safety—starting with the executive team and C-suite leaders. But zero harm is at the intersection of more than safety—it also includes quality, engagement and the patient experience.

Tejal Gandhi, MD, Press Ganey’s chief safety and transformation officer and an executive sponsor of Press Ganey’s Safety 2025: Accelerate to Zero initiative, explores the broader definition of zero harm. Gandhi shares strategies and tactics to show how leading organizations are innovating and transforming a culture to build engaged, resilient care teams that deliver safe, high-quality care.

Learn about the broader definition of harm, beyond physical safety. In addition, Gandhi discusses Press Ganey's Equity Partnership and the importance of defining diversity, equity and inclusion—and how doing so can help an organization achieve its goal of zero harm.

About the author

As Chief Safety and Transformation Officer, Dr. Gandhi, MPH, CPPS is responsible for improving patient and workforce safety, and developing innovative healthcare transformation strategies. She leads the Zero Harm movement and helps healthcare organizations recognize inequity as a type of harm for both patients and the workforce. Dr. Gandhi also leads the Press Ganey Equity Partnership, a collaborative initiative dedicated to addressing healthcare disparities and the impact of racial inequities on patients and caregivers. Before joining Press Ganey, Dr. Gandhi served as Chief Clinical and Safety Officer at the Institute for Healthcare Improvement (IHI), where she led IHI programs focused on improving patient and workforce safety.

Profile Photo of Dr. Tejal Gandhi, MPH, CPPS