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High reliability improves care delivery

High Reliability focuses on delivering safe care all the time. Learn how to implement a High Reliability Operating System at your healthcare organization.

About the Presenter

Steve oversees the Safety and Reliability solutions team in Strategic Consulting, partnering with clients to improve patient safety, safety culture, leadership accountability, cause analysis, and peer review. He has also worked with many academic medical institutions to improve cultural indicators while gaining commitment to patient safety and reliability from academic medical staff faculty. Before joining Press Ganey, Steve was a naval officer and FA-18 pilot, serving in numerous positions designed to improve naval aviation reliability and safety. He retired as a commander with 21 years of leadership and management experience.

Profile Photo of Steven Kreiser, CDR, USN Ret., MBA