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HX23 ELC session: Refresh, renew, reset: Nursing's strategic roadmap for the future

Exceptional clinical care is the core of an exceptional patient experience. Nursing executives will share tried-and-true techniques to make nurse leaders future-ready. Arm your teams with what it takes to manage top-performing nursing units, and connect deeper with patients.

Moderator: Jeff Doucette, DNP, CNO, Press Ganey


  • Natalia Cineas, SVP, CNE, NYC Health + Hospitals
  • D'Andre Carpenter, CNO, UnityPoint Health
  • Karen Grimley, CNE, UCLA Health

About the Presenter

As Chief Nursing Officer, Jeff leads Press Ganey’s focus on improving patient and caregiver experience and developing nursing leadership at healthcare organizations nationwide. He also plays an integral role in the company’s workforce initiatives, including Press Ganey’s Workforce Well-Being Collaborative, which focuses on supporting caregivers as they deal with the ongoing challenges of the pandemic. Prior to joining Press Ganey, Jeff served in various chief nursing officer roles at both community-based organizations and major academic medical centers throughout the US. In addition, he was the inaugural Vice President of the Magnet Recognition and Pathway to Excellence programs at the American Nurses Credentialing Center.

Profile Photo of Dr. Jeff Doucette, DNP, RN, NEA-BC, FACHE, FAAN