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Nurses making a difference: Celebrating the leader in all of us

From the bedside to the boardroom, it is important to recognize and celebrate the critical role nurse leaders play in delivering on patient and organizational outcomes. Panelists, consisting of nationally recognized nursing thought leaders, share their experiences and approaches to navigating the post-pandemic clinical environment.


  • Discuss how nurse leaders are shaping activation, decompression and resilience in the post-pandemic reality
  • Learn how two national nursing leaders use unique PG insights to drive decision making in their organizations
  • Celebrate the unique role of nurse leaders in shaping the future of the nursing workforce


Jeff Doucette, DNP, RN, NEA-BC, FACHE, FAAN
Chief Nursing Officer, Press Ganey

Mary Jo Assi, DNP, RN, NEA-BC, FAAN
Associate Chief Nursing Officer, Press Ganey

Susan Robel, RN, BSN, MHA, NEA-BC, CPXP
SVP, Clinical Operations and Chief Nursing Executive, Intermountain Healthcare

Rosanne Raso, DNP, RN, NEA-BC, FAAN, FAONL
VP and Chief Nursing Officer, New York-Presbyterian/Weill Cornell

About the author

As Chief Nursing Officer, Jeff leads Press Ganey’s focus on improving patient and caregiver experience and developing nursing leadership at healthcare organizations nationwide. He also plays an integral role in the company’s workforce initiatives, including Press Ganey’s Workforce Well-Being Collaborative, which focuses on supporting caregivers as they deal with the ongoing challenges of the pandemic. Prior to joining Press Ganey, Jeff served in various chief nursing officer roles at both community-based organizations and major academic medical centers throughout the US. In addition, he was the inaugural Vice President of the Magnet Recognition and Pathway to Excellence programs at the American Nurses Credentialing Center.

Profile Photo of Dr. Jeff Doucette, DNP, RN, NEA-BC, FACHE, FAAN