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Consumer Experience Trends in Healthcare 2021

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Author Press Ganey

Press Ganey surveyed 1,140+ healthcare consumers to discover the behaviors and preferences driving their healthcare decisions. Download the E-Book.

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Press Ganey surveyed 1,140 consumers to discover the behaviors and preferences driving their healthcare decisions. Here’s what we learned.

About the Author

Press Ganey invented the healthcare performance improvement movement over 35 years ago. Today it offers an integrated suite of solutions that address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

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