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The great "patient migration"

Learn how to reduce digital referral leakage and patient churn to drive business growth.

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Healthcare organizations around the country have experienced a “patient migration,” as many established patients leave for competitors—or fail to convert entirely. While the pandemic hit “pause” on elective and nonurgent care, telemedicine also started to take off, expanding patients’ options outside of local geographies. At the same time, patients are increasingly exhibiting consumer-like behaviors: They “shop around” for care and have higher expectations for the end-to-end experience. In this e-book, learn how to reduce digital patient leakage and patient churn to drive massive business growth.

About the author

Press Ganey, a leading healthcare performance improvement solutions company, offers an integrated suite of solutions that put Human Experience at the center of healthcare enterprise transformation. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address patient experience, healthcare consumer experience, workforce engagement, safety, clinical excellence and more. Guided by its team of renowned healthcare thought leaders, Press Ganey works with more than 41,000 healthcare facilities to reduce patient suffering, enhance caregiver resilience and improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.

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