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The great "patient migration"

Learn how to reduce digital referral leakage and patient churn to drive business growth.

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Healthcare organizations around the country have experienced a “patient migration,” as many established patients leave for competitors—or fail to convert entirely. While the pandemic hit “pause” on elective and nonurgent care, telemedicine also started to take off, expanding patients’ options outside of local geographies. At the same time, patients are increasingly exhibiting consumer-like behaviors: They “shop around” for care and have higher expectations for the end-to-end experience. In this e-book, learn how to reduce digital patient leakage and patient churn to drive massive business growth.

About the author

Press Ganey invented the healthcare performance improvement movement over 35 years ago. Today it offers an integrated suite of solutions that address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

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