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COVID-19, the new consumerism, and building trust

Using insights and AI-driven analyses of patient comments, this COVID-19 special report provides recommendations for measuring and building patient trust.

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Using insights derived from artificial intelligence (AI) analyses of patient comments, this report provides specific recommendations for measuring and building trust using an approach grounded in high reliability operating principles with a strategy for collecting, integrating, and analyzing data to provide actionable insights to drive improvement.

About the author

Press Ganey, a leading healthcare performance improvement solutions company, offers an integrated suite of solutions that put Human Experience at the center of healthcare enterprise transformation. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address patient experience, healthcare consumer experience, workforce engagement, safety, clinical excellence and more. Guided by its team of renowned healthcare thought leaders, Press Ganey works with more than 41,000 healthcare facilities to reduce patient suffering, enhance caregiver resilience and improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.

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