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In May 2020, the Centers for Medicare & Medicaid Services (CMS) revised the star ratings system to place more emphasis on patient experience. Substantial CMS bonus payments are at stake for Medicare Advantage plans, and their providers’ performance on experience measures will significantly impact plan revenue. Get our e-book to see how provider performance impacts star ratings. It details the steps you can take to partner with payers to drive measurable, sustainable improvements in the patient experience and quality of care.