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COVID-19, the new consumerism, and building trust

Using insights and AI-driven analyses of patient comments, this COVID-19 special report provides recommendations for measuring and building patient trust.

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Using insights derived from artificial intelligence (AI) analyses of patient comments, this report provides specific recommendations for measuring and building trust using an approach grounded in high reliability operating principles with a strategy for collecting, integrating, and analyzing data to provide actionable insights to drive improvement.

About the author

Press Ganey invented the healthcare performance improvement movement over 35 years ago. Today it offers an integrated suite of solutions that address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

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