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Improving safety culture during the COVID-19 era

Press Ganey research on patient safety in the COVID-19 era reveals employee perceptions of safety culture as leading indicators of future safety outcomes.

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Analyses of national safety culture data and trends prior to and during the COVID-19 pandemic reveal that after a period of modest improvement from 2017 to 2019, scores for most safety culture themes declined in 2020.

Press Ganey research serves as an urgent call to action as caregivers’ perceptions of safety culture is a leading indicator of future safety outcomes.

Download the research brief for key take-aways and critical, high-impact strategies to improve safety culture and reverse the downward trend. 

About the author

Press Ganey invented the healthcare performance improvement movement over 35 years ago. Today it offers an integrated suite of solutions that address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

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