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Improving safety culture in healthcare during the COVID-19 era

Press Ganey research on patient safety in the COVID-19 era reveals employee perceptions of safety culture as leading indicators of future safety outcomes.

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Analyses of national safety culture data and trends prior to and during the COVID-19 pandemic reveal that after a period of modest improvement from 2017 to 2019, scores for most safety culture themes declined in 2020.

Press Ganey research serves as an urgent call to action as caregivers’ perceptions of safety culture is a leading indicator of future safety outcomes.

Download the research brief for key takeaways and critical, high-impact strategies to improve patient safety culture and reverse the downward trend. 

About the author

Press Ganey, a leading healthcare performance improvement solutions company, offers an integrated suite of solutions that put Human Experience at the center of healthcare enterprise transformation. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address patient experience, healthcare consumer experience, workforce engagement, safety, clinical excellence and more. Guided by its team of renowned healthcare thought leaders, Press Ganey works with more than 41,000 healthcare facilities to reduce patient suffering, enhance caregiver resilience and improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.

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