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A review of COVID-19 safety events submitted to the HPI Press Ganey PSO

This brief examines the impact of COVID-19 in patient safety events submitted to the HPI Press Ganey PSO during the first 3 months of the pandemic.

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The COVID-19 pandemic has battle-tested every organization in the healthcare industry. Care providers and those who enable the provision of care, weary from both the weight and duration of the crisis, have suffered the strain on everything from resources to resilience. And as COVID-19 impacts the safety, quality, and experience of the health care workforce, it of course also impacts the safety, quality, and experience of patients we serve. This brief examines the quantitative and qualitative evidence of COVID-19 impact in over 400 events submitted to the HPI Press Ganey PSO within the initial three months of the pandemic and shares insights regarding six pandemic-related key processes.

About the author

Press Ganey invented the healthcare performance improvement movement over 35 years ago. Today it offers an integrated suite of solutions that address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

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