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Engaging Staff With The Voice of The Patient

Press Ganey's Deirdre Mylod, Executive Director of the Institute for Innovation and Senior Vice President of Research & Analytics, explains how sharing the full context of a patient's care experience with staff improves workforce engagement and leads to high-value care.

About the Presenter

In a joint role as Executive Director, Institute for Innovation, and Senior Vice President, Research & Analytics, Deirdre is responsible for advancing the understanding of the entire patient experience, including patient satisfaction, clinical process, and outcomes. Through the Institute, Mylod partners with leading healthcare providers to study and implement transformative concepts for improving the patient experience. Deirdre is the architect of Press Ganey’s Suffering Framework, which reframes the view of the patient experience as a means to understand unmet patient needs and reduce patient suffering.

Profile Photo of Deirdre Mylod, PhD