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High Reliability Is The Foundation

To accelerate transformation in healthcare, organizations must support all improvement efforts with a high reliability operating system. High reliability principles provide the foundation for consistent and sustainable improvement across all care domains.

About the Presenter

Steve oversees the Safety and Reliability solutions team in Strategic Consulting, partnering with clients to improve patient safety, safety culture, leadership accountability, cause analysis, and peer review. He has also worked with many academic medical institutions to improve cultural indicators while gaining commitment to patient safety and reliability from academic medical staff faculty. Before joining Press Ganey, Steve was a naval officer and FA-18 pilot, serving in numerous positions designed to improve naval aviation reliability and safety. He retired as a commander with 21 years of leadership and management experience.

Profile Photo of Steven Kreiser, CDR, USN Ret., MBA