High reliability is the foundation

To accelerate transformation in healthcare, organizations must support all improvement efforts with a high reliability operating system. High reliability principles provide the foundation for consistent and sustainable improvement across all care domains.

Video Summary

High reliability tools are essential for healthcare organizations looking to improve their operations and patient outcomes. These tools take the commitment to improvement out of individual hearts and minds and build an embedded system to support change and focus over time. Rather than just telling people what to do, high reliability tools focus on the principles that lead to people understanding the "why" behind the "what." This understanding helps to gain commitment and improve compliance, which is critical for achieving sustained improvements.

One of the key benefits of using high reliability tools is that they can help reduce leadership variance, which, in turn, improves engagement, quality, and patient experience. By promoting an inclusive environment where team members can share ideas and expertise, healthcare organizations can foster a culture of continuous improvement. This culture is essential for implementing high reliability tools and ensuring that they become part of how work is done day to day.

Reliability is the operating platform for any element of quality needs to become part of how we do work day to day. This is true whether we're talking about safety, quality, or patient experience. Providing safe, high-quality, and compassionate care requires behavior change, thoughtful process design, and doing the right thing for every patient in every experience. High reliability tools can help us achieve these goals by providing a framework for consistent and reliable performance.

High reliability tools are essential for healthcare organizations looking to improve their operations and patient outcomes. By focusing on the principles that lead to commitment and compliance, promoting an inclusive environment, and using reliability as the operating platform, healthcare organizations can achieve sustained improvements in safety, quality, and patient experience. So if you're looking to improve your healthcare organization's performance, consider using high reliability tools as part of your strategy. Want to learn more? Speak with a high reliability expert today.

Video Transcript

Chrissy Daniels, MS
Chief Experience Officer

I love high reliability organizing principles. It takes the commitment to improvement out of individual hearts and minds of our improvers and builds an embedded system to support change and focus over time.

Steve Kreiser, CDR, USN Ret., MBA, MSM
Partner, Strategic Consulting

You know, all too often we just tell people to do this and they say, why? And it's just like our kids, we say, because I told you so. And that doesn't tend to resonate and get that commitment. You know, if we focus on the principles that lead to people knowing the why behind the what and you start to get commitment, well now the compliance issues start to take care of themselves.

Joe Cabral, MS
Chief Human Resources Officer

When you think about engagement and improving engagement so that you can improve quality and patient experience; when you reduce leadership variance, you're going to get the outcomes that you're looking for almost all the time.

Marty Wright
Partner, Strategic Consulting

We're promoting an inclusive environment, an inclusive culture where our team members can share ideas, where they can be held up as experts and where they can promote the way that we do the work in the future.

Deirdre Mylod, PHD
SVP, Research & Analytics

The science of high reliability really to me is the operating platform for how any element of quality needs to become part of just how we do work day to day. And that's been really effectively applied in the safety space. And what it does when we bring that over to patient experience is to point out that providing safe high quality and compassionate care, that's a hard science.

That is behavior change. That is thoughtful process design. And that's making sure that we do the right thing for every patient in every experience. High reliability is what's going to get us there. And it's the only thing that I believe will help us sustain those activities.

Thomas H. Lee, MD
Chief Medical Officer

We're not asking physicians to be better than they are. We're asking them to be reliably at their best. We all are good people and we do our best, but doing it consistently for every patient, that's the goal.