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Accelerating Healthcare Improvement

Duke Health, Scripps Health, and Spectrum Health leaders share how they set goals driven by patient and workforce feedback and that healthcare transformation is a multiyear journey rooted in continuous improvement.

About the Presenter

Rachel helps shape strategic vision for healthcare organizations seeking to advance their delivery of safe, high-quality, and compassionate care experiences. She joined Press Ganey in 2018 and previously was with the Children’s Hospital of Philadelphia (CHOP) for more than 15 years, serving most recently as Enterprise Co-Sponsor for the Patient and Family Experience initiative. During her tenure, she worked directly with patients and families and served in a variety of leadership roles. In addition to providing strategic and operational oversight for several clinical and clinical support areas, she led the design, strategy, and implementation of an enterprise-wide initiative to improve overall patient and family engagement and experience. She has served on a variety of committees including Ethics, Value-Based Care, Transparency Advisory Council and Quality Improvement. She is also a founding leader for the National Pediatric Experience Collaborative, formed in 2016. The Collaborative is a consortium of leading children’s hospitals working together to improve and advance safe, high-quality, and compassionate care experiences.

Profile Photo of Rachel Biblow