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2020 Strategic Insights: Powering Transformation Through High Reliability

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Drawing on Press Ganey's work with more than 41,000 health care facilities and input from 40.6 million patients and 2.4 million physicians, nurses, and employees annually, the 2020 Strategic Insights Report outlines an approach to sustainable, holistic excellence that leverages the interdependencies of safety, quality, experience, and workforce engagement utilizing an integrated data strategy to drive performance at every level in the organization.

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Press Ganey invented the healthcare performance improvement movement over 35 years ago. Today it offers an integrated suite of solutions that address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

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