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Building workforce trust: Lessons from COVID-19

Press Ganey data confirm that patients and families trust and recognize the tireless efforts of their caregivers and the healthcare workforce during COVID-19.

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Health care at its best reduces patients’ suffering by providing care that is effective, compassionate, coordinated, and safe. During the tumult of COVID-19, caregivers have extended themselves to ensure that these values are intact, even while dealing with the stress, anxiety, fear, and financial pressures brought on by the pandemic. And patients and families recognize these efforts, as indicated by data confirming patients’ trust in their caregivers, even when the care itself looks and feels different.

About the author

Press Ganey invented the healthcare performance improvement movement over 35 years ago. Today it offers an integrated suite of solutions that address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

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