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Listening for signals in survey data

Signals can reveal underlying issues with the patient experience, but are rarely enough to get the full picture without listening to a collection of moments of care.

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Signals can be indicators of an underlying issue with patient care but are rarely enough to get the full picture. A clear picture of patient experience is a collection of moments of care that contribute to the overall care experience.

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Press Ganey invented the healthcare performance improvement movement over 35 years ago. Today it offers an integrated suite of solutions that address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

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