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The Challenge of Being Empathic

Press Ganey Chief Medical Officer, Dr. Thomas Lee, shares how clinicians can overcome the challenge of being empathic when caring for patients.

About the Presenter

As Chief Medical Officer, Tom is responsible for developing clinical and operational strategies to help providers measure and improve the patient experience, with the overarching goals of reducing patient suffering and improving the value of care. Tom has more than three decades of experience in healthcare performance improvement as a practicing physician, a leader in provider organizations, researcher, and health policy expert. An internist and cardiologist, Tom continues to practice primary care at Brigham and Women’s Hospital in Boston.

Profile Photo of Thomas H. Lee, MD