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2017 Nursing report: The influence of nurse managers on outcomes

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Cross-domain and multilevel mediation analyses of proprietary NDNQI® and patient experience data show that nurse leaders have a significant effect on the quality of the work environment of direct care nurses and, ultimately, on performance across measures of safety, quality, patient experience and nurse engagement.

About the author

Press Ganey invented the healthcare performance improvement movement over 35 years ago. Today it offers an integrated suite of solutions that address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

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